I had my first guests cancel a little while ago, and as they were paying with guestpoints it was fine. But it’s got me thinking, what would happen if I had spent those expected guestpoints on a future trip?
Would I need to cancel the future trip because I wouldn’t have enough guestpoints to give the other hosts? What happens in that scenario?
When a guest using guestpoints cancels a finalised exchange the host is never under any oblogation to return tge poibts, whether he’s#already used them or not. It’s the host’s decision. Some members return tgel, sole don’t, some qplit 50/50. If the host has used them , which is his right, they obviouslt can’t be returned. In this case the guest can discuss witj member service who will decide whether to return them or not, depending on the reason for the cancellation.
Oh right, I didn’t realise they didn’t necessarily need to be returned, thank you so much for your help
A home exchange, even when Guest Points are involved, is a commitment. When someone cancels, they are breaking that commitment. If there is a legitimate reason, the guest should inform HE so that the guarantee can be activated and HE can refund the points. Otherwise, it is not the other party’s responsibility to bear the consequences of a change of mind.
Therefore, if someone cancels their stay in your home, you have no responsibility for that decision, and not only are you not required to return the points, but, in my opinion, it is actually better not to do so. Otherwise, people may start behaving as they do on rental platforms, where the use of “free cancellation” has become increasingly common.
The further we stay from the vacation rental model, the better home exchange will work.
I fully agree.