How do you activate a refund of points after a cancellation

How does a host activate a refund of points after a cancellation

Hello. When the Guest cancels, you go into the exchange conversation. Then you should see 2 buttons on right top ( on pc) : keep gp or return gp. On the app, it’s the same process but buttons are different

https://help.homeexchange.com/hc/en-us/articles/360000619457-What-happens-to-my-GuestPoints-when-my-host-guest-cancels