If it comes from the Australian isps, not sure HE could do something, it may come from your local companies as Dylan said. I’m volunteer for years and it’s a problem which never occured before or in Europe/US/South America etc, so it might be a regional problem
Ah, I am also from Australia. Thanks for investigating Dylan. I hope that HE will look into it to see if something can be done.
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Hi Dylan, I too am in Aus and this issue has been doing my head in. So very frustrating. Thanks so much for the VPN solution! It works on my phone:)
By way of an update, I was chatting via support with this back in February, and at that point they had a lot of technical information I’d been able to supply, and the response at that time was:
“At the moment, I’m still waiting for our IT team to respond. Once I hear back from them, I’ll be sure to update you. If they need any additional technical details or further testing on your end, I’ll definitely reach out.”
And I haven’t heard back since, and the issue is still occurring, though I can work around it with a VPN if I need to.
Update: I have checked with the team and this is an issue in the Asia Pacific region. HE are aware of there being an issue with large picture files not showing and it is something they are working on to fix. Hopefully it won’t be too long until this can be resolved, thank you for your patience as I understand it must be frustrating.