Continuing the discussion from Folders for Favourite Homes:
Everyone interested in this thread, please email support@homeexchangehelp.zendesk.com and contact homeexchange to voice your request. Squeaky wheel hopefully will get greased. You can read the response I got below. Been this way for a couple of years with no resolution.
Oct 4, 2024, 21:52 GMT+2
Hello Kendall,
Thank you for your suggestion. I will pass this feedback on to our Product Team who are responsible for improving the site.
The Product team gathers all the suggestions we receive from our members in order to organize and prioritize future actions. We do our best to take into account our members’ ideas for improvement.
Please keep in mind that our platform has a lot of working parts and is quite complex under the surface. This means that changes have to be scheduled far in advance since our team is constantly working on the planned batch of updates, which requires thorough testing before being released on the platform.
Given the timelines our team operates in, we’re typically unable to confirm if or when a specific modification will be made.
We thank you for your patience and understanding.
Have a nice day.
Jonathan
Member Support
HomeExchange
Kendall Severson
Oct 3, 2024, 21:30 GMT+2
I just completed the renewal survey & was disapointed that there wasn’t an opportunity to provide feedback. I’ve been requesting organizational tools especially for folders in the ‘Favorites’ section. It is so disorganized right now the way the site is set up. Ed the former owner was all about customer service & providing member tools that made navigating the site a positive experience. To date, I’ve now renewed for many years & continue to get a response that this will be added to the site update list & again nothing has been done. I’ve posted this into the community and many members have responded with their frustration at how dissorganized their ‘Favorites’ section is & how much they along with myself would appreciate having this golder navigation tool added. In the past, I organized by area, season, type, etc. It was always a very useful tool that I appreciated. Who do I need to contact to make this happen? I’m really frustrated with the present lack of response to resolve. Best, Kendall Severson