Disagreement with host -- how to resolve it?

Our host accuses of things we did not do, and is holding back our deposit. (Details in the first post.) Any ideas what we should do? Has such a thing happened to you, too? As a host or as a guest? Thanks a lot for your contribution.

The only soution is to contact member service through the site and ask their advise.

Sorry about this.

I take photos when i leave.
We clean ourselves. So i can check before leaving.

It never happened but at least i would have some pictures to show if somethinng happens.

Check with the other members of the group if they did something.

What was broken?

Les cas personnels n’ont pas être “déballés” ici et doivent être traité via le support en privé.

Yes, exactly, that is why I didn’t share private infos. However, in general it can be relevant for others as well, since for us, for example, it is a huge disappointment to face such an issue that we had never thought could happen here, and start wondering how widespread this is within HE community and whether we really have to protect ourselves as guests from now on by taking precise videos and pictures of the home we were invited to. If yes, then honestly this does take away some of the appeal and warmth of this whole format based on mutual trust.

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Normally it does not happen and it should not happen.
However brakeages can happen.

Sometimes it’s difficult to know what did the other members.
They may not pay attention (i am thinking about children) and forget it.
This is why advices may be different following the case.

Ask the host to send some photos and check with your group.
Then contact HE to give your version.
If someone broke something then it is normal to pay.
You can also contact your insurance.

Etienne, the lady is respectful.
Her problem can happen to any of us.
It will be managed through Homeexchange.

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