Iām so frustrated with the number of bugs in the HE system. As Iāve (as well as many others) complained before the number of exchanges displayed on HE is WRONG. It is doubled because HE seems to think ONE exchange between two parties should be counted as TWO exchangesā¦2 for the Host and 2 for the Guest. RIDICULOUS.
Now I see the Reviews seem to be messed up in the same or similar way. On the listing page, it says Iāve gotten 46 reviews which seems right given a few didnāt leave one. And, each review is posted ONE time. But, when you look at my Profile page, it shows some reviews TWICE. Iāve noticed this when looking at other member profiles as well. Thereās no reason for this. Itās not possible for a member to leave more than 1 review per exchange.
Refering back to the incorrect # of exchanges issue you can see HE is not being consistent. Iāve done approximately 48/49 exchanges but you display 97ā¦yet you display the # of reviews I have as 46. Clearly, this doesnāt make any sense. The # of reviews should be close to the # of exchanges, adjusted for those who didnāt leave a review. And, a review should be posted ONCE, not twice. There shouldnāt be any difference between the Reviews that appear under my Profile and what appears within the listing.
I can understand your frustration about this. I understand that it is due to the merger, when the two systems merged the platform had to count every reciprocal exchange as if it is two exchanges - one as the guest and one as the host. I think it is however widely known by members that when it says someone has done 97 exchanges, it doesnāt actually mean 97 exchanges. It does however show that you are a very experienced Home Exchanger and you have done a lot of exchanges I have chased this issue with the product team and they do have this on their agenda to fix, but iām afraid it isnāt an easy fix (a whole new system is needed). So it is being fixed, but it will take some time.
Two identical reviews appear because a reciprocal exchange has taken place. What HE could do in the meantime is, to at least, to allow making two separate reviews: one to evaluate our experience as guests and another to evaluate our experience as hosts, allowing us to write two different comments instead of just one. That way, we wouldnāt end up with two duplicated comments in our profile page.
While Iām glad the subject of over-counting the number of exchanges is acknowledge and on a to-do listā¦.that isnāt what I wrote about (though I have in the past). This was about double-posting the text of REVIEWS (not the count of REviews nor the count of Exchanges).
Having been a developer/analyst/designer of systems I donāt see this as needing a āwhole new systemā. There is logic in the program that posts the reviews on the membersā profile. Obviously, there is code that controls whether itās posted once or twice. It should be a rather simple modification to do it only ONCEā¦periodā¦no other condition statements. Going back and correcting the history of past Reviews would be, yes, more complicated but doesnāt necessarily need to be ācleaned upā. Instead, modify the logic going forward so all new Reviews are posted only ONCE.
As for the # of Exchanges issue, the same approach could be taken. Instead of taking a more complex approach to fixing the number based on PAST EXCHANGES and converting those records, HE could choose to modify the program going forward to count each exchange as only ONE. In fact, it would simply the logic/code because it wouldnāt have to differentiate between a Guest Point Only transaction as ā1ā and a Reciprocal exchangea s ā2āā¦..all transactions would be treated the sameā¦.a count of ONE.
I have chased this issue with the product team and they do have this on their agenda to fix, but iām afraid it isnāt an easy fix (a whole new system is needed). So it is being fixed, but it will take some time.