Hello everyone.
I wanted some help with this, because there is no option on Homeexchange to reply on the review like it is possible on every other platform, from app review, google review, booking review etc.
We had guest for guests points this year twice that made us doubt exchanging because of it. For the first moment we decided not accept guest point exchangers at all, as we see huge difference between direct exchange and guest point exchange.
First direct exchangers really are considerate, take care of your home like theirs and communicate anything they need much better, versus guest point exchangers approach as they paid for the stay, behave as they are in the hotel and demand way to differently then the first. I am puzzled, because they made unjust review two times this year, where I had wonderful reviews, relationships made, even some friendshipsā¦
Hi , if you think a review is unfair you can contact member service and ask to be able to post a reply. They will decide if itās acceptable or not.
The majority of exchanges on the site are with guestpoints. The majority of exchangers are respectful and make no difference in their behaviour between points or reciprocal exchanges ( I have done over 60 exchanges mostly with points and have only 5 star reviews).
The problem probably lies with how you select your guests. When itās reciprocal no doubt you spend time looking into your guests profile, their home, their identity and communication. You want to be sure that youāre going to a home that suits you. Do you take this much care when you accept guests for points? Have you looked closely at their previous exchanges to be sure they have experience and only 5 star reviews ? Do you look at the photos of their home to see that you both have the same standards? Have you sent them a clear homebook explaining what your expectations are before you finalise their request? You need to be selective. I refuse requests for example for my 4 bedroom main home from members offering a 1 bedroom second home , as I donāt think we have āequal stakesā in the game, even if they are offering the number of points that I request.
Points add great flexibility. Donāt let members who use them incorrectly spoil the experience for you. Just be extra careful whose points you accept, there are some great exchangers, you just have to find them!
Interesting the idea to select closely.
I use to welcome people without close selection - except smokers - thinking at first that they are like guests of reciprocical exchange, but iām with Bane on this point, the experience is not as good as reciprocical exchanges (nothing really bad but more customer expectations).
Iāll follow your advice and decline requests more frequently.
The available method which includes having to write an email to HE support staff and limiting the size of the response is very time consuming, inefficient, and restrictive.
It would be more convenient and efficient for members to be able to write a response on the platform without requiring intervention of the HE support team.