Hi everyone and happy Friday!
I’d like to do a little reminder today about a rule in the group and the reason for it:
No personal cases or incidents in the group
This group is not intended to be a substitute for our member support team. Personal questions and cases are to be handled exclusively by the member service at https://homeexchangehelp.zendesk.com/hc/en-us/requests/new.
We have three reasons for this rule:
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Firstly, for privacy. Personal cases usually involve more than one member, either as a guest or as a host. That member may be present in the group and feel that his or her privacy is violated.
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Another reason is because when you post about a personal case in the group, we can only know one side of the story which is oftentimes biased. Our support team is the one who has access and can talk to both sides and cross-check the information.
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Each case should be studied individually for the best solution to be found. And to do this, we have a dedicated team. It is not me, nor anyone else in the group. We can give our opinion but without being able to provide a real solution like our member support team is able to do.
And that’s it!
Thank you very much for reading and have a great weekend! 