Hello. I’m wondering if anyone else is having an issue reporting an incident. We unfortunately had some damage at our home caused by our last guests and I have been trying to report the issue to Home Exchange for the past two weeks without any luck. I’ve tried the Live Chat option numerous times and have had no luck. I’ve also tried to use both the contact form and the report an issue button but neither of them seems to be working either. I’ve also tried all of these options on both my mobile device through the app as well as on the website and nothing is working. And since I can’t seem to find an actual email address I was hoping someone on this forum might be able to assist me. Thanks for your assistance. Regards, Alexandra
Hello. Sorry you had problems but I don’t get it, why would all of this don’t work ? The contact form is not validating ? ( Is your web browser up to date ?).
Hi Etienne,
Correct, the form did not work either on my phone (browser) or from the app. Both are current. We were not able to contact someone directly through chat either, so we are just trying to get it recorded and get some help as we wrap up the issue with the couch.
What did you advise?
Thank you,
Alex
That’s weird. You can send an email to contact@homeexchange com instead
I am very sorry - both to hear about the damage, and that you haven’t been able to contact member support. I am not aware of any issues with the contact form or the chat over the weekend, but I will check. Have you now been able to get in touch with the team? I have looked up your account with the email address you have used for this Forum, but I can’t find any tickets with support.
I have reached out to member support for you and asked them to contact you
Hi Melissa -
That’s very kind of you. We will follow up directly with the contact email as well. Thanks to everyone for their support here.