Room listings: errors and lack of monitoring

Every time I search for a room, I end up feeling frustrated because so many listings contain obvious errors that result in them being assigned as many — or even more — GP than entire apartments.

It is very common for hosts to indicate the square footage of the entire home instead of the actual size of the room being offered. They may also list all the bedrooms, beds and bathrooms in the house, when in reality the guest only has access to one bedroom with a bed or sofa bed and a bathroom, maybe even shared with the hosts.

The same problem occurs, particularly in Asia and Africa, with accommodation located in resorts or tourist complexes. The listing may mention a kitchen, fridge, microwave, freezer, swimming pool, gym, parking, etc., even though these are facilities belonging to the complex and are not actually available to the guest, or are shared with all the other guests.

As a result, a listing can end up with a very high GP value when, in reality, what is actually being offered is a room with a bathroom and not much else.

A few days ago, I reported exactly this kind of case: a Chinese family had listed all the bedrooms and beds in their home. HE corrected the listing, but since then they have added practically every possible amenity: home cinema, playground, scooter, car, bicycle, balcony, etc. The result is that they can once again reach almost the same number of GP as before.

And for me, this is the real problem: HE currently has no system for monitoring a listing after it has been reported and corrected. The system simply relies on another user noticing the problem again and reporting it if the host modifies the listing incorrectly once more.

I really think this needs to change. When a listing has already been reported and HE has had to intervene, any subsequent modification should be reviewed, at least for a certain period of time. This is not about constantly monitoring hosts. It is simply about preventing a listing from being “inflated” again immediately after it has been corrected.

Otherwise, the entire responsibility is once again placed on users. In my opinion, this is neither an efficient system nor a very encouraging one for users who take the time to report these issues.

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Thank you for taking the time to explain this in such detail, and also for reporting the listing in the first place. I understand how frustrating it must be to see the same listing altered again shortly after it has been corrected.

The examples you’ve shared are a good illustration of the issue: a private room can end up showing the size, number of bedrooms and beds, or amenities of the entire home, even though these are not actually what is being offered to the guest. This can result in a GuestPoints value that doesn’t accurately reflect the accommodation, which is unfair to members who make sure their listings are completed correctly.

Your suggestion about monitoring changes to listings that have already been reported and corrected is a very relevant one. I’ll pass this feedback on to the product team, along with the example you’ve shared, so they can take it into consideration.

In the meantime, if you notice that the same listing has been modified again in a way that doesn’t accurately reflect what is being offered, please don’t hesitate to report it again. :folded_hands: