Question about low response rate

English Forum Community 🤔 Q&As: Ask the community
1

Dear members of the HomeExchange Forum,

Could anyone offer me some advice? I’ve been trying to resolve the issue below with the HomeExchange support team, but after receiving an unconvincing explanation, I unfortunately haven’t received any further reply.

Our response rating has been set on “low” , even though a year ago we had clearly indicated: our house was not available for the time being and that I did not want to receive any requests in my inbox.

As far as I know, we had set this up fully in accordance with the platform’s rules. We were surprised to discover that our response score was nevertheless negatively affected by the new rule, which may make potential members less likely to send a request.

Has anyone experienced something similar? Is it possible to have the rating adjusted anyways, for example back again to “responsive in 1–2 days”? Or does anyone know which team or contact person I should approach to resolve this issue?

Thank you in advance for your thoughts.

Kind regards,

Birdie

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2

Hello. If you didn’t wanted requests, you should have put your listing completely offline for this period. Just writing it doesn’t block unwanted requests.

I may help you with that, please just copy here your listing link or id number.

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3

Hello Etienne,

Thank you for your reply and for offering to help. I didn’t realize that the correct way to avoid unanswered requests and a low response rate was to put the listing completely offline. I thought marking the house as unavailable and indicating that I didn’t want to receive requests would be sufficient.

Thanks for clarifying this — that’s helpful to know for the future.

My listing code is edith-4329e. It would be wonderful if you could help resolve the low response rate.

Thanks again for your help — I really appreciate it.

Kind regards,
Birdie :blush:

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This is your sponsor link, not the listing link. You can find it by searching yourself through the map and copy paste the Url here

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Sorry for the mistake (new on the Home Exchange forum)
This is my listing link: Villa in the heart of Aruba

6

Hi Birdie, je had een topic hierover ook op het Nederlandse forumonderdeel geplaatst, maar daarin had je letterlijk allemaal teksten van de mailwisseling geplaatst en daarom wist ik (vrijwillig moderator van het Nederlandse onderdeel van het forum) niet zo goed of ik dat mocht goedkeuren. Ik was nog in overleg met iemand daarover.
Is het antwoord van Etienne voldoende zo?
Ik hoop dat het alsnog lukt om de respons rate goed te krijgen, maar het is dus inderdaad zo dat het wel de bedoeling is dat je berichten beantwoordt, zelfs als ze vragen stellen over onbeschikbare periodes. Dat is niet fijn, maar je kunt het wel laten bij een snel automatisch antwoord.

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No problem. I’ve just send you a message on HE to explain. Please answer me on HE directly.

8

Hello Birdie and welcome to the Forum :slight_smile: It looks like Etienne has been able to help you with this query. Happy home exchanging!

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