💥 NEW: You now have a maximum of 4 days to finalize pre-approved exchanges – faster responses to streamline your planning

Hi everyone!

My colleague, Gersende, and her team are excited to introduce a new feature designed to enable quicker responses by setting a deadline for finalizing pre-approved exchanges.

In brief: when a host pre-approves an exchange for GuestPoints, the guest now has four days to finalize the exchange. If the deadline passes, the pre-approval will expire, and the guest will need to restart the process if they wish to proceed.

Why set an expiration deadline for pre-approvals?

We’ve heard your feedback, and we completely agree with you: quick responses lead to smoother and more respectful exchanges.

This update was designed in collaboration with community members who helped us by participating in surveys, where the majority supported a 72-hour expiration deadline (thank you to everyone who participated in these surveys :pray:t4:)

The goal is to encourage members to respond more quickly to exchange proposals and, if applicable, to finalize them within a reasonable timeframe. (Don’t worry, you’ll still have time to discuss and iron out the details before finalizing.)

Good to know

  • This new feature has been rolled out on the app for members with automatic updates enabled. It will be available for everyone else, including on the web, by the end of the week.
  • For now, this expiration rule applies only to exchanges using GuestPoints. It will be extended to reciprocal exchanges at a later date.
  • If your exchange is set to start in fewer than four days, the pre-approval will expire on the start date.
  • If the pre-approval expires after the four-day window but you still wish to proceed, you can simply restart the process and pre-approve the exchange again.

How it works in practice:

For guests finalizing an exchange with GuestPoints

  • Send your exchange request to the host.
  • After discussion, the host pre-approves the exchange.
  • You have four days to finalize or inform the host if your plans have changed.

If you need more time to finalize the exchange (it happens), discuss it with your host, who can pre-approve again when you’re ready.

For hosts finalizing an exchange with GuestPoints

  • Receive an exchange request.
  • After discussion, decide to pre-approve the exchange.
  • Your guest has four days to finalize the exchange. If they don’t, their request will expire, allowing you to move forward with other ongoing conversations.

Note: In your inbox, all pre-approved exchanges that have been pending for more than four days are now marked as expired.

Reminder: Communication is key

At HomeExchange, whether you’re a host or a guest, communication and respect are essential. No system or filter can replace open and honest communication between members.

Be transparent, ask questions, share your thoughts, and your exchange will go smoothly.

More updates coming in 2025

You’ve told us time and again that what you value most are responsive members and reliable calendars. These priorities will be at the forefront of our focus in early 2025.

That’s why we’ll soon take it a step further by introducing automatic rejections for requests left unanswered after four days, automatic calendar adjustments for repeated non-responses to dates marked as available (to help maintain your response rate), and updated response rates that better reflect these variables. We’ll share more details about these changes soon. :blush:

2 Likes

Do you know why houses are not visible on the platform?

This is a great update however how will people, not in this forum, find out about it?

We’ll be sending out a communication about it to everyone when the release is fully done on the web as well :blush:

Hi! I’m not sure what you mean - are you not able to see the listings on the platform? Some information is accessible only when you’re logged into your account :blush:

What I mean is that into my account says that property is live on platform but when I check in search engine there is not

Did you used the Map to zoom in more precisely on your area ? You should contact the livetchat and an ambassador like me could check with you. Or if you want, let your id number here and I could check with you here if I find your listing

Yes , I did and it is not listed. I tried to contact the livechat but without success . here is 2775844

I just looked and yes you are listed.
You just have to search London, then zoom in maybe 5-6 times into your neighborood to see yourself (see screenshot below) :
. Of course you are not in first pages of results cause there are 1400 members in London, you have no exchanges yet, your listing is not verified, and it’s recorded as a private room (which doesn’t seem to be case, you exchange the whole place right ?), but you are definitively there :

Hope this helps (I answer on the livetchat when I can but we are volunteers :wink: )

I see it now :slight_smile: but as you can check it was listed 4 days ago and till now it was not visible, I will complete all details
Thank You for your help