We just had a cancellation a week before our arrival in Wissembourg FR. HomeEx has been good about helping but sent out lots of replacement requests for the area but some are very far away and do not have the same amenities we required from our initial agreed upon exchange. I’m not sure how to this is going to go and we arrive in France in 5 days. Any advice from anyone who has had a last minute international cancelation???
Hello.
All the rules for cancelled exchanges are in the Terms of Use :
“1.4. Protection of the Guest Member in case of Cancellation by the Hosting Member
If a Hosting Member cancels an Exchange, the HomeExchange teams will make their best efforts to offer the Guest Member the possibility to stay in one or more replacement Properties.
The basic features of a replacement Property are as follows:
For any offer:
Sleeping capacity corresponding to the number of guests;
Hot and cold water supply;
Electrical supply;
Refrigerator;
Bathroom; and
Cooking unit (oven, stove, or microwave).
When expressly indicated that the element would be provided:
Swimming pool;
Internet connection;
Access for disabled persons.
Location:
The replacement Property must be located within 50 km of the original Property;
The replacement Property must be located within 5 km of a coastal beach if the original Property was located within 5 km of a coastal beach.
If HomeExchange is unable to find one or more replacement Properties with basic features equivalent to those of the canceled Exchange and if the Guest Member’s Membership remains active for the entire duration of the canceled Exchange, the applicable GuestPoints will be refunded by the Hosting Member to the Guest Member, and HomeExchange will reimburse the Guest Member upon presentation of the appropriate documents:
Either the relocation costs for a period equivalent to the planned Exchange, upon presentation of relocation invoices for the same dates as the canceled Exchange, up to €110/night (or €275/night for HomeExchange Collection services) and up to 15 nights, with a maximum reimbursement of €1,650 per canceled Exchange (or €4,125 per Exchange for HomeExchange Collection services);
Or travel costs for a canceled trip upon presentation of invoices and cancellation and non-refund documentation, up to €110/night (or €275/night for HomeExchange Collection services), and up to 15 nights, with a maximum reimbursement of €1,650 per canceled Exchange (or €4,125 per Exchange for HomeExchange Collection services);
For example, if the canceled Exchange (excluding HomeExchange Collection services) was for four nights, the Guest Member would be entitled to a maximum reimbursement of €440 for emergency accommodation or canceled travel costs.
Exclusions from the Replacement Service or Reimbursement of Costs
HomeExchange is not required to find a replacement Property or reimburse the Guest Member for relocation or travel costs under the conditions outlined above in the following cases:
If the Exchange was to take place in a declared emergency zone (such as public health emergencies or epidemics), an area affected by ongoing military actions or other hostilities, or an area affected by a natural disaster (earthquake, hurricane, flood, etc.);
If the cancellation of the Exchange results from a force majeure event;
Or if the cancellation of the Exchange by the Hosting Member is justified by inappropriate behavior, non-compliance with the agreed conditions of the Exchange, or a violation of the Code of Conduct and these Terms by the Guest Member.”
See terms and use, 1.4 section.
I Hope it will be ok and that a member will help you for this stressful situation.
Sorry you had this stressful experience HEN
Did you find a new place at last?