Hi everyone,
I have a general question regarding reviews on the platform.
How do you usually handle situations where a review contains statements that are not accurate or don’t reflect the actual conditions of the stay?
For example, if there were issues during an exchange that were acknowledged and resolved (including compensation), but the review instead focuses on other aspects and includes some claims that don’t match the reality.
Do you usually address this somehow, or just move on and rely on future exchanges to balance things out?
Curious to hear how others approach this.
If you feel that a review is really inaccurate you can contact mélange service for advise.
Welcome on the forum readymade08
It never happened to me on Homeexchange but it happened to me on a rental website.
The 1st thing i do is to stick on the contract.
The contract (exchange or rental) is based on the accuracy of the listing.
If something was important for the guest but not offered in the listing, i write the negative and positive points :
« X expected to such a thing which is not included in the listing.
If you receive a request from X , check he has clearly read the listing before accepting his request ».
I like the sandwich system :
- 1 positive point,
- 1 negative point,
- ending with a positive point.
If the problem was from my side, i apologie and keep the guest informed of the resolution.
The BIG problems on HE are :
- there is no right to reply.
- It is the same review for reciprocical exchange so it is inacurrate.
You can have a 5 stars stay and be upset by the breakage of your guest in your home.
And it is impossible to give 2 reviews :
- 1 for your stay,
- 1 for your guest stay in your home.
In consequence, the review system does not work on HE and does not give a real information.