Like every year, this is the peak time for exchanges. Requests are multiplying, suitcases are being packed, and the excitement of discovering new destinations is in the air. It’s wonderful to see how our community comes alive!
Precisely because it’s such a busy time for travel, we want to remind you of some basic tips to keep your exchanges always safe and worry-free:
HomeExchange will never ask you to pay anything outside the platform: No extra fees, no additional insurance, no “special verifications.”
We don’t need you to reply “YES” to any email: If you receive something like that, be suspicious.
Always check the sender: Official emails are:
notifications@info.homeexchange.com
yes_you_can_reply@homeexchange.com
support@homeexchangehelp.zendesk.com
If it comes from somewhere else, it’s not from us.
Trust your instincts: When in doubt, write to us.
As always, we’re here to help you with any questions.
Wishing you a year full of incredible exchanges! 