Declining Requests. Option for templates

Hi, Recently, we have found that in order to get HE confirmations in popular places we need to start requesting a year or more in advance. When I have done this, I often get the standard response that their home is not available. I am left with a question of is it not available at all? Although there is availability in their calendar that it is or, are they unable to confirm as it is too far in advance and don’t have their our calendars confirmed. Is it possible to add a template decline response saying something about possible but not able to confirm or write back closer to the date? Thanks! Ralph

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Hello. I have changed your category to put it in the suggestion box

Yes I think perhaps some people have not planned that far ahead. I am one of those people :grinning_face_with_smiling_eyes: My calendar is available for next summer for example, but I like to plan in chronological order, so I am still thinking about what to do for Christmas before I can start to think about next Easter, or Summer. I always reply to say this though, and don’t just sent the automatic reply. I will suggest this to the team, but I am also aware that people are also not too keen on too many templates.