At HomeExchange, your security is paramount. We do everything we can to guarantee it and ensure that your experience is serene: profile verification, monitoring algorithm, strong guarantees…
Unfortunately, as with any platform for private exchanges, malicious people can usurp the HomeExchange identity (logo, colors, vocabulary) by e-mail or SMS to try to extort money from you. That’s why, like everywhere else, you need to be vigilant about the potential risks.
Key information to remember: don’t pay for anything outside the site
All payments are made directly on our platform.
Never accept to pay a deposit out of the HomeExchange platform: our site fully manages the deposit system via a secure system, playing the role of a trusted third party.
Beware of overly tempting offers received by email (absolutely extraordinary, magazine-worthy homes, often in highly popular destinations like New York or London) with the need to pay an additional deposit by bank transfer, international transfer etc.
Our advice on fraudulent e-mails
Pay attention to the sender’s email address
Our sender addresses are always:
- contact@mail.homeexchange.com
- notifications@info.homeexchange.com
- yes_you_can_reply@homeexchange.com
- support@homeexchangehelp.zendesk.com
Read email content carefully
You will never be asked by e-mail to :
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Pay a deposit (to reserve accommodation, pay a deposit, cleaning costs, etc.), annual membership or GuestPoints.
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Change the accommodation for which you initially wish to exchange without going through the platform. Confirming or modifying an exchange is always done via the platform.
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Share personal information, such as your password, bank details, work information or any other private information.
Prefer conversations on our secure messaging system
Be careful not to share any private information (your address, your email…) and to discuss all details before finalizing the exchange.
Reminder: it is essential to finalize your exchange via our secure messaging system in order to benefit from our guarantees. No exchange can be finalized outside the platform, via telephone or any other link.
Your role is essential!
Our teams are mobilized to fight against these fraudulent actions using our website and guarantee you a secure service, but it’s essential that we all remain vigilant.
If you have any doubts about the identity of the sender of an e-mail, or if the content attracts your attention, please contact our member service.
Together we can counter this practice: as soon as an account is reported, it is automatically excluded from the site.
To find out more, read our FAQ articles on the subject: