Hi!
I have had 2 places pre-approve a stay for July. But when I ask about procedure upon our arrival they don’t get back to me. I wrote that I need more reassurance and clear instructions as to what to expect when we arrive but no answer. Last one I got was like a standardized comment that I would receive all instructions 24 hrs prior to arrival. There is no way I’ll travel across an ocean alone woth my teenagers to a potential no show or fraud. What should I expect and what is a green flag for confidence in the exchange?
Hello! Your worries are valid, the idea of pre-approval before finalising an exchange is to have the opportunity to communicate with your host / guest and to ask all the questions that are necessary to reassure you that this is a good exchange partner for you. If you’re uncomfortable with the lack of communication or details it’s better not to finalise but to look for a different exchange partner.
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For some reason, messages from exchangers do not show up in bold for unread in my inbox on the HE platform after the exchange is finalized. This means I missed emails from exchangers that I had already approved. I would reach back out to the exchange partner and ask if they can share a home guide and/or give you a better understanding of the check process to put your mind at ease. Or ask to schedule a call.