# Communication about arrival

**URL:** <https://forum.homeexchange.com/t/communication-about-arrival/11402>\
**Category:** 🤔 Q&As: Ask the community\
**Created:** [March 28, 2025, 11:49am UTC](https://forum.homeexchange.com/t/communication-about-arrival/11402 "2025-03-28T11:49:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Bianca11](https://dub1.discourse-cdn.com/homeexchange/user_avatar/forum.homeexchange.com/bianca11/32/10710_2.png) [@Bianca11](https://forum.homeexchange.com/u/Bianca11)\
**Post date:** [March 28, 2025, 11:49am UTC](https://forum.homeexchange.com/t/communication-about-arrival/11402/1 "2025-03-28T11:49:37Z")

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Hi!  
I have had 2 places pre-approve a stay for July. But when I ask about procedure upon our arrival they don’t get back to me. I wrote that I need more reassurance and clear instructions as to what to expect when we arrive but no answer. Last one I got was like a standardized comment that I would receive all instructions 24 hrs prior to arrival. There is no way I’ll travel across an ocean alone woth my teenagers to a potential no show or fraud. What should I expect and what is a green flag for confidence in the exchange?

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**Author:** ![SusanJbrn](https://dub1.discourse-cdn.com/homeexchange/user_avatar/forum.homeexchange.com/susanjbrn/32/1139_2.png) [@SusanJbrn](https://forum.homeexchange.com/u/SusanJbrn)\
**Post date:** [March 28, 2025, 11:54am UTC](https://forum.homeexchange.com/t/communication-about-arrival/11402/2 "2025-03-28T11:54:14Z")

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Hello! Your worries are valid, the idea of pre-approval before finalising an exchange is to have the opportunity to communicate with your host / guest and to ask all the questions that are necessary to reassure you that this is a good exchange partner for you. If you’re uncomfortable with the lack of communication or details it’s better not to finalise but to look for a different exchange partner.

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**Author:** ![Dig305](https://dub1.discourse-cdn.com/homeexchange/user_avatar/forum.homeexchange.com/dig305/32/5533_2.png) [@Dig305](https://forum.homeexchange.com/u/Dig305)\
**Post date:** [March 28, 2025, 12:07pm UTC](https://forum.homeexchange.com/t/communication-about-arrival/11402/3 "2025-03-28T12:07:36Z")

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For some reason, messages from exchangers do not show up in bold for unread in my inbox on the HE platform after the exchange is finalized. This means I missed emails from exchangers that I had already approved. I would reach back out to the exchange partner and ask if they can share a home guide and/or give you a better understanding of the check process to put your mind at ease. Or ask to schedule a call.